Derek Crager is the founder of Practical AI. He previously led large-scale training and support for industrial teams at Amazon.com. and was a recent guest on my podcast.
Here’s a summary of what we talked about…
He emphasized the importance of addressing downtime as a knowledge problem and how to use AI to simplify technicians’ training and troubleshooting. The discussion covered the significance of institutional knowledge, the role of AI in scaling expertise, and the future of voice AI in workforce support. Crager advocated for a practical approach to AI adoption, focusing on simplicity and empowerment rather than replacement.
Takeaways
– AI allows technicians to receive real-time support hands-free.
– Simplicity in technology adoption is crucial for effective implementation.
– Institutional knowledge loss poses a significant threat to companies.
– AI can enhance training and onboarding processes without adding headcount.
– AI should empower employees rather than replace them.
– Companies should avoid jumping on technology trends without a clear purpose.
– The future of voice AI is promising for workforce support and training.
Chapters
00:00 Introduction to Pocket Mentor and AI in Industry
05:46 The Importance of Knowledge Retention
11:49 Addressing Institutional Knowledge Loss
17:01 AI’s Role in Workforce Support
22:15 The Future of Voice AI and Practical Applications
Here is the link to the full podcast:
Here is the link to the video on YouTube:
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