The 1991 movie The Super, starring Joe Peschi, was based on the story of Morris Gross. Morris was a landlord in New York City who, after racking up 400 code violations, was sentenced by a judge to live in one of his buildings AND be the superintendent.

In other words, he was made to be a customer of his own property management company AND work as a front-line employee.

In the full episode of my latest podcast, I discussed how and why it is so important for leaders to actually experience the unintended consequences of their rules and policies, both as front-line employees and as customers.

Sure, reading reviews and gathering input from employees are great. But if you really want to know what is working, what isn’t, and why, there’s no substitute for the front-line employee and customer experience.

Here is the link to the full podcast:

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Here is the link to the full podcast video on YouTube: