From Storytelling to Story Building: Why Most Brands Get It Wrong
Storytelling has become a buzzword. Every brand claims to have a story. Every [...]
The ONE Question That Reveals Customer Service Experience and Loyalty Secrets
What’s the ONE question that reveals if your customers will stay or leave? [...]
Being Better Than Your Competition Isn’t Enough When it Comes to Customer Service
Your customers are no longer just comparing you to your competitors. They’re comparing [...]
Your Call is NOT Important to Us and Other Customer Service Experience Insights from Shep Hyken
In my recent podcast, I spoke with Shep Hyken, a member of the [...]