Why I Give Out My Cell Number (And Why Patty Penny Did Too)
According to Shep Hyken, a WSJ and NYT bestselling author, most customers are [...]
Don’t Just Fix What’s Broken—Build What’s Missing
Assuming you already provide an excellent customer experience and you’ve “pretty much” got [...]
Stop Telling Customers What to Do—Start Showing Them
🚨 Customers don’t have to do anything. 📌 When businesses say: ❌ “You [...]
The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F [...]
The Fastest Way to Lose Customers: Waste Their Time
Want to know the fastest way to lose customers? Waste their time. In [...]