I just uploaded my latest conversation (podcast and video) with Marlene Chism, author and workplace culture expert featured in USA Today. I hope you enjoy it and it helps!

We discussed how leaders can embrace discomfort, practice radical listening, and develop the conflict capacity needed to create a more engaged and trusting workforce.

Marlene shared insights on mismanagement, workplace drama, and avoidance, revealing how these challenges impact company culture. Through education, self-regulation, and open communication, leaders can build stronger teams and turn difficult conversations into powerful learning experiences.

Key Takeaways

-Conflict Can Be a Growth Opportunity – When handled correctly, conflict strengthens leadership and team dynamics.

– Disrespect, Not Disagreement, Ruins Relationships – Leaders must focus on fostering respectful communication.

– Curiosity Is a Leadership Superpower – Radical listening and curiosity help uncover solutions in difficult situations.

– Avoidance and Mismanagement Create Workplace Drama – Leaders who fail to address issues allow toxic behaviors to fester.

– Building Conflict Capacity Requires Practice – Self-regulation and preparation are key to handling workplace conflicts effectively.

– Challenging Personal Narratives Improves Leadership – Reframing perspectives can lead to better decision-making.

– Clarity in Communication Can Shift Any Situation – Clear intentions help resolve misunderstandings and strengthen trust.

Catch the full conversation here:

🎙 Podcast Link:

👉 Video Link:

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For more info about Marlene, see:

Conflict to Courage

To learn about her books, see:

Conflict to Courage