Want to know the fastest way to lose customers? Waste their time.

In my conversation with Shep Hyken, a world-renowned expert on customer loyalty, we discussed why customers feel increasingly undervalued—and how businesses can fix it.

Simple ways to improve customer experience:

✔ Reduce wait times & eliminate unnecessary menu options
✔ Empower frontline employees to solve problems quickly
✔ Make it easy to speak with a real person when needed

🎙 Hear the full discussion here:

👉 Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Watch here: https://www.youtube.com/watch?v=U3bFRLQqIZQ

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