Don’t think leadership blind spots apply to you?

Maybe, that IS your blind spot.

There are two easy ways to address this challenge… if you’ve got some guts.

In my latest episode of the Mason Duchatschek Show, I discussed how and why it is so important for leaders to actually experience the unintended consequences of their rules and policies, both as front-line employees and as customers.

Key Takeaways:

– Business leaders often receive filtered information from their teams.

– Customers can be the best source of feedback for improvement.

– Experiencing customer pain can lead to valuable insights.

– Corporate policies can create unnecessary barriers for customers.

– Absence of complaints does not equate to customer satisfaction.

– Leaders should engage with frontline employees to understand challenges.

– Feedback should be actively sought, not passively received.

– Personal experiences can highlight systemic issues in service delivery.

– Empowering employees can lead to better customer service outcomes.

– Improving customer experience requires a willingness to change.

Here is the link to the full podcast:

Here is the link to the video on YouTube:

I hope you find it thought-provoking and helpful!

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