The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F [...]
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F [...]
Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer [...]
Want to know the fastest way to lose customers? Waste their time. In [...]
What’s the ONE question that reveals if your customers will stay or leave? [...]
Your customers are no longer just comparing you to your competitors. They’re comparing [...]
In my recent podcast, I spoke with Shep Hyken, a member of the [...]
It’s good for business when you’re good at what you do. It’s great [...]
Many people avoid challenges because learning is frustrating at first. But avoiding growth [...]
The strongest teams don’t operate in silos—they collaborate across functions. In my conversation [...]
What defines your workplace culture—authenticity or imitation? In my conversation with Ryan Patrick, [...]