The Fastest Way to Lose Customers: Waste Their Time
Want to know the fastest way to lose customers? Waste their time. In my conversation with Shep Hyken, a world-renowned expert on customer loyalty, we discussed why [...]
The ONE Question That Reveals Customer Service Experience and Loyalty Secrets
What’s the ONE question that reveals if your customers will stay or leave? If you’re not asking the right question, you might be focusing on the wrong [...]
Being Better Than Your Competition Isn’t Enough When it Comes to Customer Service
Your customers are no longer just comparing you to your competitors. They’re comparing you to every business they interact with. 💡 Shep Hyken, a world-class expert on [...]