The ONE Question That Reveals Customer Service Experience and Loyalty Secrets
What’s the ONE question that reveals if your customers will stay or leave? If you’re not asking the right question, you might be focusing on the wrong [...]
Being Better Than Your Competition Isn’t Enough When it Comes to Customer Service
Your customers are no longer just comparing you to your competitors. They’re comparing you to every business they interact with. 💡 Shep Hyken, a world-class expert on [...]
Your Call is NOT Important to Us and Other Customer Service Experience Insights from Shep Hyken
In my recent podcast, I spoke with Shep Hyken, a member of the National Speakers Association Hall of Fame and world class expert in the field of [...]