Why I Give Out My Cell Number (And Why Patty Penny Did Too)
According to Shep Hyken, a WSJ and NYT bestselling author, most customers are fine with automation, voice mail, text options to reach customer support AS A FIRST [...]
Don’t Just Fix What’s Broken—Build What’s Missing
Assuming you already provide an excellent customer experience and you’ve “pretty much” got it figured out… what, if anything, can you do to find out if there [...]
The Unpaid Employee: Don’t Make it Hard Work to Be Your Customer
Have you ever felt like an unpaid employee of the company who was supposed to be serving you? I have. And, that’s exactly why I switched banks. [...]