What You DON’T See in the News Headlines About Employee Theft
$81,841... $212,000... and more in employee theft headlines... and that's just a fraction of them... today. What's missing? It's the stories of employees who stole from their [...]
Are You Listening to Calls for Quality and Training Purposes?
If your organization records calls for training and quality purposes, do you or other leaders ever listen? I'm not convinced anyone who is responsible for results ever [...]
Disaster Averted
How I averted disaster (barely) and almost lost a big client of many years... The Backstory: A new executive was hired from outside the company. He immediately [...]