Stop Telling Customers What to Do—Start Showing Them
🚨 Customers don’t have to do anything. 📌 When businesses say: ❌ “You have to fill out this form.”❌ “You have to call this number.”❌ “You have [...]
The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F = Fake smile🔹 I = Insincere interactions🔹 N = Never coming back🔹 E = [...]
Frictionless: The Best Customer Experience Requires No Service
Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer Service, what the best customer service looks like. His answer? NO customer service. Not [...]