Your Call is NOT Important to Us and Other Customer Service Experience Insights from Shep Hyken
In my recent podcast, I spoke with Shep Hyken, a member of the National Speakers Association Hall of Fame and world class expert in the field of [...]
The “Good Guys” Win
It’s good for business when you’re good at what you do. It’s great for business when you’re also a good person. I love doing business with good [...]
The Pursuit of Discomfort and New Skills
Many people avoid challenges because learning is frustrating at first. But avoiding growth leads to stagnation. In my conversation with Ryan Patrick of OTHERWISE, we talked about [...]