Are You Listening to Calls for Quality and Training Purposes?
If your organization records calls for training and quality purposes, do you or other leaders ever listen? I'm not convinced anyone who is responsible for results ever [...]
Disaster Averted
How I averted disaster (barely) and almost lost a big client of many years... The Backstory: A new executive was hired from outside the company. He immediately [...]
An Obvious Solution to a Common Problem
Have you ever visited a store and couldn't find anyone to help you? It happens to me all the time. I visited a store this weekend who [...]