One Thing EVERYONE Can Do to Improve Your Business
What's the ONE thing EVERYONE can do to improve your company? A few years ago in St. Louis I was asked by a local business journal hosting [...]
What You DON’T See in the News Headlines About Employee Theft
$81,841... $212,000... and more in employee theft headlines... and that's just a fraction of them... today. What's missing? It's the stories of employees who stole from their [...]
Are You Listening to Calls for Quality and Training Purposes?
If your organization records calls for training and quality purposes, do you or other leaders ever listen? I'm not convinced anyone who is responsible for results ever [...]