How to Recession-Proof Your Business: Interview With Theresa Bassett
Just uploaded a new podcast episode about how to "recession-proof" your business. My guest was author, speaker and entrepreneur, Theresa Bassett. Here is the link to the [...]
Why I Give Out My Cell Number (And Why Patty Penny Did Too)
According to Shep Hyken, a WSJ and NYT bestselling author, most customers are fine with automation, voice mail, text options to reach customer support AS A FIRST [...]
Don’t Just Fix What’s Broken—Build What’s Missing
Assuming you already provide an excellent customer experience and you’ve “pretty much” got it figured out… what, if anything, can you do to find out if there [...]