Frictionless: The Best Customer Experience Requires No Service
Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer Service, what the best customer service looks like. His answer? NO customer service. Not [...]
The Fastest Way to Lose Customers: Waste Their Time
Want to know the fastest way to lose customers? Waste their time. In my conversation with Shep Hyken, a world-renowned expert on customer loyalty, we discussed why [...]
The ONE Question That Reveals Customer Service Experience and Loyalty Secrets
What’s the ONE question that reveals if your customers will stay or leave? If you’re not asking the right question, you might be focusing on the wrong [...]