Being Better Than Your Competition Isn’t Enough When it Comes to Customer Service
Your customers are no longer just comparing you to your competitors. They’re comparing you to every business they interact with. 💡 Shep Hyken, a world-class expert on [...]
Your Call is NOT Important to Us and Other Customer Service Experience Insights from Shep Hyken
In my recent podcast, I spoke with Shep Hyken, a member of the National Speakers Association Hall of Fame and world class expert in the field of [...]
The “Good Guys” Win
It’s good for business when you’re good at what you do. It’s great for business when you’re also a good person. I love doing business with good [...]