Why I Give Out My Cell Number (And Why Patty Penny Did Too)
According to Shep Hyken, a WSJ and NYT bestselling author, most customers are [...]
Don’t Just Fix What’s Broken—Build What’s Missing
Assuming you already provide an excellent customer experience and you’ve “pretty much” got [...]
The Unpaid Employee: Don’t Make it Hard Work to Be Your Customer
Have you ever felt like an unpaid employee of the company who was [...]
Stop Telling Customers What to Do—Start Showing Them
🚨 Customers don’t have to do anything. 📌 When businesses say: ❌ “You [...]
The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F [...]
Frictionless: The Best Customer Experience Requires No Service
Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer [...]
The Fastest Way to Lose Customers: Waste Their Time
Want to know the fastest way to lose customers? Waste their time. In [...]
The ONE Question That Reveals Customer Service Experience and Loyalty Secrets
What’s the ONE question that reveals if your customers will stay or leave? [...]
Being Better Than Your Competition Isn’t Enough When it Comes to Customer Service
Your customers are no longer just comparing you to your competitors. They’re comparing [...]
Your Call is NOT Important to Us and Other Customer Service Experience Insights from Shep Hyken
In my recent podcast, I spoke with Shep Hyken, a member of the [...]