Playing It Safe Might Be the Riskiest Move of All
Playing It Safe Might Be the Riskiest Move of All In my conversation [...]
Hate the Hypocrisy: Lead By Example
Want Alignment? Model It. In my interview with Theresa Bassett, author of Uplevel [...]
Excellent NOW > Perfect NEVER
“Fortune favors the bold.”And in business, that means showing up—even when it’s not [...]
How to Recession-Proof Your Business: Interview With Theresa Bassett
Just uploaded a new podcast episode about how to "recession-proof" your business. My [...]
Why I Give Out My Cell Number (And Why Patty Penny Did Too)
According to Shep Hyken, a WSJ and NYT bestselling author, most customers are [...]
Don’t Just Fix What’s Broken—Build What’s Missing
Assuming you already provide an excellent customer experience and you’ve “pretty much” got [...]
The Unpaid Employee: Don’t Make it Hard Work to Be Your Customer
Have you ever felt like an unpaid employee of the company who was [...]
Stop Telling Customers What to Do—Start Showing Them
🚨 Customers don’t have to do anything. 📌 When businesses say: ❌ “You [...]
The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F [...]
Frictionless: The Best Customer Experience Requires No Service
Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer [...]