Assuming you already provide an excellent customer experience and you’ve “pretty much” got it figured out… what, if anything, can you do to find out if there is another level of service you could be providing?   

According to Shep Hyken, a WSJ and NYT bestselling author, there’s one simple question you should be asking your BEST and HAPPIEST customers (since everyone else focuses almost exclusively on the unhappy ones).

What’s the question? (Hint: It is in the 12-second video I attached)

If a bunch of them give you the same answer, then you’ve got what you need to work on.

In my conversation with Shep, we discussed lots of ways to improve and enhance customer service and build customer loyalty.

🎙 Full conversation here:

👉 Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ

——————-——————————————————-

* Follow and subscribe to the Mason Duchatschek Show (Podcast) here: https://podcasts.apple.com/us/podcast/the-mason-duchatschek-show/id1266736989

** Apply to participate in the challenge, gain expert knowledge (for FREE) and earn up to $1000 worth of tools to help your business or department run better and faster without unnecessary drama or expense.

Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/

Follow us on social:

Facebook: https://www.facebook.com/ReverseRiskConsulting

Instagram: https://www.instagram.com/workforcealchemy/

YouTube: https://www.youtube.com/@WorkforceAlchemist

Rumble: https://rumble.com/user/WorkforceAlchemy

Dailymotion: https://www.dailymotion.com/WorkforceAlchemy

Twitter / X: https://x.com/WorkAlchemist

#WorkforceAlchemy #MasonDuchatschek #CustomerExperience #CustomerService #CSX #CustomerLoyalty #CustomerRetention