The oil change shop had it all: prime location, loyal customers, and a great marketing strategy.

But none of that could save them when only one employee showed up to work. Customers were turned away, revenue was lost, and trust was damaged.

This is a lesson for every CEO and business owner: Even the best strategy will fail without the right people.

Cutting corners on hiring and retention isn’t saving money—it’s costing you more than you realize.


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