🚨 Customers don’t have to do anything.

📌 When businesses say:

❌ “You have to fill out this form.”
❌ “You have to call this number.”
❌ “You have to follow this process.”

Customers think: No, I don’t. I can go elsewhere.

💡 Instead, great companies use “Show & Tell”:

✅ They walk customers through the process
✅ They simplify solutions
✅ They make the experience effortless

In my conversation with Shep Hyken, we discussed how leveraging technology and better training can reduce friction and improve the customer experience.

🎙 Full conversation here:

👉 Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ

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