🚨 Customers don’t have to do anything.
📌 When businesses say:
❌ “You have to fill out this form.”
❌ “You have to call this number.”
❌ “You have to follow this process.”
Customers think: No, I don’t. I can go elsewhere.
💡 Instead, great companies use “Show & Tell”:
✅ They walk customers through the process
✅ They simplify solutions
✅ They make the experience effortless
In my conversation with Shep Hyken, we discussed how leveraging technology and better training can reduce friction and improve the customer experience.
🎙 Full conversation here:
📺 Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ
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