The “F-Bomb” of Customer Service

What’s the F-bomb of customer service?

It’s being “FINE” – where:

🔹 F = Fake smile
🔹 I = Insincere interactions
🔹 N = Never coming back
🔹 E = Emotionless service

Here’s the problem: 27% of customers who rate service as “fine” won’t return.

In my conversation with Shep Hyken, NYT & WSJ best-selling author and customer service expert, we explored why “fine” isn’t good enough—and what companies must do to turn satisfied customers into loyal ones.

Listen to the full discussion here:

Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ

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The “F-Bomb” of Customer Service