What’s the F-bomb of customer service?
It’s being “FINE” – where:
🔹 F = Fake smile
🔹 I = Insincere interactions
🔹 N = Never coming back
🔹 E = Emotionless service
Here’s the problem: 27% of customers who rate service as “fine” won’t return.
In my conversation with Shep Hyken, NYT & WSJ best-selling author and customer service expert, we explored why “fine” isn’t good enough—and what companies must do to turn satisfied customers into loyal ones.
Listen to the full discussion here:
Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ
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