What’s the ONE question that reveals if your customers will stay or leave?

If you’re not asking the right question, you might be focusing on the wrong customers.

In my conversation with Shep Hyken, a world-class expert on customer service and a NYT & WSJ best-selling author, he shared THE key question every business should be asking—along with insights on customer loyalty, retention, and experience.

🎧 Listen to the full discussion here:


👉 Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Watch here: https://www.youtube.com/watch?v=U3bFRLQqIZQ

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