The Unpaid Employee: Don’t Make it Hard Work to Be Your Customer
Have you ever felt like an unpaid employee of the company who was supposed to be serving you? I have. And, that’s exactly why I switched banks. [...]
Stop Telling Customers What to Do—Start Showing Them
🚨 Customers don’t have to do anything. 📌 When businesses say: ❌ “You have to fill out this form.”❌ “You have to call this number.”❌ “You have [...]
The “F-Bomb” of Customer Service
What’s the F-bomb of customer service? It’s being "FINE" – where: 🔹 F = Fake smile🔹 I = Insincere interactions🔹 N = Never coming back🔹 E = [...]